HeyCharge GmbH (hereinafter referred to as “HeyCharge”,“we”,”our”, or ,”us”) cares the protection of your personal data is important. In the following, you will see details about how we collect your personal data, how we process this data, and what rights you have in the connection with your personal data.
HeyCharge is solely responsible for the processing of your personal data.
If you have any questions, suggestions, or complaints, you can contact us using the contact details given below.
80333 München Germany
We may ask you to provide us with certain personal information that can be used to contact or identify You. The personal identification information might include but is not limited;
We may collect automatically your usage data when you are using or accessing HeyCharge Services including website, mobile application or other channels.
Those collected usage data might cover, but not limited to, information such as the type of mobile device You use, Device id. (ID of the app (iOS vendor ID or Android advertising ID [GAID]), App version (clientApplicationVersion), App operating system version (clientOsVersion), IP address, Date and time of the request, Time zone difference to Greenwich Mean Time (GMT), Content of the request (specific page), Access status / HTTP status code, amount of data transferred in each case, Operating system and its interface, Language and version of the operating system, and other diagnostic data.
We allow You to create an account and log in to use the Service through the following Third-party Social Media Services.
HeyCharge may use your location information to provide features of its services, to improve and customize them. The information may be uploaded to the HeyCharge’s servers and/or a Service Provider’s server or it may be simply stored on Your device.
However, we currently do not collect users' location information.
When You initialize a charging process with HeyCharge mobile application and complete the payment process, we collect information about such as
We collect these data to be able to bill for your charging process.
HeyCharge may use Personal Data for the following purposes:
We store personal information for as long as you use our Services or as may be necessary to fulfill the purposes for which the information was collected, provide our Services, resolve disputes or establish legal defenses, enforce our Terms or other agreements, engage in audits, protect our Services, prevent fraud, comply with the law, or for legitimate business purposes.
HeyCharge also retains Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
Opting Out of Communications: If you no longer wish to receive communications from us, click the unsubscribe link at the bottom of the email or follow opt-out instructions provided in other communication channels. Note you may still receive transactional emails from us.
You may also have privacy rights including:
If you would like to exercise any of these rights, please contact us as described above.
We host our website with Webflow. The provider is Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA (hereinafter: Webflow). When you visit our website, Webflow collects various log files including your IP addresses.
Webflow is a tool for creating and hosting websites. Webflow stores cookies or other recognition technologies that are necessary for the display of the page, to provide certain website functions and to ensure security (necessary cookies).
The use of Webflow is based on Art. 6 para. 1 lit. f DSGVO. We have a legitimate interest in the most reliable presentation of our website. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) as defined by the TTDSG. The consent can be revoked at any time.
We have concluded an order processing agreement (AVV) with the above-mentioned provider. This is a contract required by data protection law, which ensures that this provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.