HeyCharge Privacy Policy

HeyCharge GmbH (hereinafter referred to as “HeyCharge”,“we”,”our”, or ,”us”) cares the protection of your personal data is important. In the following, you will see details about how we collect your personal data, how we process this data, and what rights you have in the connection with your personal data.

This Privacy Policy describes HeyCharge GmbH policies and procedures on the collection, use, and disclosure of Your information whether you are a visitor to our website, a purchaser of our services, or a user of our solutions via mobile application or web services.

HeyCharge GmbH uses Your Personal data to provide and improve its services to you. Please read this Policy carefully to understand how we handle your information. You agree to the collection and use of information in accordance with this Privacy Policy, by accessing or using HeyCharge GmbH Services. If you do not agree to this Policy, please do not access or use the Service.

Date: 10.12.2021

1.Who is responsible for your personal data?

HeyCharge is solely responsible for the processing of your personal data.

2.What if I have questions about this policy?

If you have any questions, suggestions, or complaints, you can contact us using the contact details given below.

HeyCharge GmbH

Steinheilstr. 18

80333 München Germany

+49 89 26200316


3.How do we collect and use Your Personal Data?

3.1.Types of Data That We Collected

3.1.1. Personal data

We may ask you to provide us with certain personal information that can be used to contact or identify You. The personal identification information might include but is not limited;

  • E-mail address,
  • First name and last name
  • Contact number
  • Address, State, Province, ZIP/Postal Code, City
  • Payment information
  • Usage Data
3.1.2. Usage Data

We may collect automatically your usage data when you are using or accessing HeyCharge Services including website, mobile application or other channels.

Those collected usage data might cover, but not limited to, information such as the type of mobile device You use, Device id. (ID of the app (iOS vendor ID or Android advertising ID [GAID]), App version (clientApplicationVersion), App operating system version (clientOsVersion), IP address, Date and time of the request, Time zone difference to Greenwich Mean Time (GMT), Content of the request (specific page), Access status / HTTP status code, amount of data transferred in each case, Operating system and its interface, Language and version of the operating system, and other diagnostic data.

3.1.3. Information from Third-Party Social Media Services

We allow You to create an account and log in to use the Service through the following Third-party Social Media Services.

  • Google

We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your first name, last name, email address, contact number, and address associated with that account. If You prefer to provide such information and Personal Data, during sign-up or otherwise, You are giving the HeyCharge permission to use, share, and store it in a manner consistent with this Privacy Policy.

3.1.4. Information Collected while Using the Application Information regarding your location

HeyCharge may use your location information to provide features of its services, to improve and customize them. The information may be uploaded to the HeyCharge’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

As a user, You can enable or disable access to this information at any time, through Your Device settings. Information collected regarding your charging processes through the app and payment

When You initialize a charging process with HeyCharge mobile application and complete the payment process, we collect information about such as

  • First name and last name,
  • Customer type (private, company),
  • Address,
  • Phone number,
  • Date of birth,
  • Customer number (EVCO-ID),
  • Partner reference (e.g. ADAC customer number, Vehicle Identifier Number VIN),
  • Billing account,
  • Contract information,
  • Payment information, such as credit card number, PayPal address or your IBAN number,
  • Your charging card identification number (if you save it in the app),
  • Voucher codes for charging processes, if you have received any,
  • Charging history with location and consumption data,

We collect these data to be able to bill for your charging process.

4.How do we Use Your Personal Information?

HeyCharge may use Personal Data for the following purposes:

  1. To provide and maintain our Service, including monitoring the usage of our Service.
  2. To manage Your Account: managing Your registration as a user of HeyCharge services. The Personal Data that You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  3. For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
  4. To contact You: contacting You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  5. To provide You: with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  6. To manage Your requests: attending and managing Your requests to HeyCharge.
  7. For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  8. For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.
  9. HeyCharge may share your information with third parties in the following conditions;
  10. We may share Your personal information with Service Providers to monitor and analyze the use of our Service,  to contact You.
  11. We may share Your information with Our business partners to offer You certain products, services, or promotions.
  12. We may disclose Your personal information for any other purpose with Your consent.

5.How do we retain Your Personal Data?

We store personal information for as long as you use our Services or as may be necessary to fulfill the purposes for which the information was collected, provide our Services, resolve disputes or establish legal defenses, enforce our Terms or other agreements, engage in audits, protect our Services, prevent fraud, comply with the law, or for legitimate business purposes.

HeyCharge also retains Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

6.How much do my Personal Data in safe?

We take steps to treat your information securely and make sure it is treated in accordance with this Privacy Policy. No system is 100% secure, and we cannot ensure nor warrant the security of any information you provide us.

7.May HeyCharge Change this Privacy Policy?

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to material changes by placing a notice on the https://heycharge.com website, by sending you an email, and/or by some other means. By using the Services after any changes to the Privacy Policy have been posted, you agree to the new Privacy Policy.

8.What Are My Rights and Choices regarding my Personal Data?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

Opting Out of Communications: If you no longer wish to receive communications from us, click the unsubscribe link at the bottom of the email or follow opt-out instructions provided in other communication channels. Note you may still receive transactional emails from us.

You may also have privacy rights including:

  • Access Data: You may have the right to receive a copy of the data we have about you.
  • Request Correction of Data: You may request that we update the information we have about you.
  • Request Deletion of Data: You may request that we delete the information we have about you.
  • Request Restriction of or Object to Processing: You may have the right to opt-in or opt-out of certain uses of your data.

If you would like to exercise any of these rights, please contact us as described above.

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